Bayya Alward Shipping Policy

At Bayya Alward, we are committed to delivering high-quality flowers and gifts on time to ensure a delightful shopping experience. Please review our shipping policy for details on delivery options and charges.

1. Delivery Options

🔹 Same-Day Delivery

• Available for orders placed before [Specify cut-off time, e.g., 5:00 PM].
• Orders received after this time will be delivered the next business day.

🔹 Scheduled Delivery

• Customers can choose a specific delivery time within our operating hours.
• During holidays and peak seasons, we recommend placing orders in advance due to high demand.

2. Delivery Fees

• Delivery fees vary based on the location and the chosen delivery time.
• The final shipping cost will be displayed at checkout.

  Free Shipping is only available in the following cases:

1. When the order value exceeds 100 JOD.
2. If the customer receives the wrong order that differs from the original purchase.

3. Delivery Timings

• Deliveries take place between [Specify time range, e.g., 10:00 AM - 10:00 PM].
• Delivery times may vary during peak seasons and special occasions.

4. Order Confirmation & Tracking

• Once an order is placed, a confirmation message will be sent with the order details and estimated delivery time.
• Customers can track their orders via [Specify tracking method if available, e.g., WhatsApp or email updates].

5. Failed Delivery & Delays

• If the recipient is unavailable, we will attempt to contact them. If there is no response within [e.g., 30 minutes], the delivery will be rescheduled with an additional charge.
• Bayya Alward is not responsible for delays caused by incorrect address details or recipient unavailability.

6. Contact Us

For any concerns, reach out to our customer service team:
info@bayyaalward.com
0799738748
Available: 10 AM-10 PM

We strive to provide reliable and fast delivery to ensure your flowers arrive in perfect condition!

Bayya Alward Return Policy

At Bayya Alward, we take pride in delivering premium floral arrangements and gifts that bring joy to your special moments. If you are not completely satisfied with your purchase, we are here to assist you with our hassle-free return and refund policy.

1. Order Issues & Eligibility for Returns

We accept returns or replacements under the following conditions:

• The product was damaged or defective upon arrival.
• The delivered product significantly differs from what was ordered.
• The flowers arrived wilted or in poor condition.

Due to the perishable nature of flowers, returns or refunds are not accepted for:

• Minor variations in color or arrangement styles.
• Delays caused by incorrect recipient details.
• Change of mind after the order has been delivered.

2. Return & Refund Process

If you encounter an issue, please follow these steps:

1. Contact Us: Notify us within 24 hours of delivery via email or WhatsApp with your order number and issue details.
2. Provide Proof: Send clear photos of the damaged or incorrect item for verification.
3. Resolution Options:
   • If eligible, we will offer a replacement or a refund (partially or fully, depending on the case).
   • Refunds will be processed within 3-7 business days to the original payment method.

3. Cancellations & Order Changes

• Orders can be canceled or modified at least 12 hours before the scheduled delivery.
• Same-day and express delivery orders cannot be canceled once processed.

4. Non-Returnable Items

• Personalized or custom-made floral arrangements.
• Gift add-ons (chocolates, balloons, greeting cards, etc.) unless damaged.

5. Contact Us

For any concerns, reach out to our customer service team:
info@bayyaalward.com
0799738748
Available: 10 AM-10 PM

We value your trust and strive to ensure a delightful shopping experience with Bayya Alward!