Return Policy

Bayya Alward Return Policy

At Bayya Alward, customer satisfaction is our top priority. We take great care to deliver the freshest and most beautiful floral arrangements. However, we understand that there may be situations where a return or replacement is necessary. Please read our return policy carefully to understand your options and obligations.

Eligibility for Returns

Notification Window: If there is an issue with your order, you must notify us by phone within one hour of delivery. Returns or refunds will not be considered after this time frame.

Condition Requirements: Products must be unopened, unused, and in the same condition as delivered to be eligible for a return or replacement.

Non-Returnable Items

All flowers and roses are considered perishable goods and are non-returnable except in cases of wrong delivery or product defects.

Refunds and Replacements

If you receive an incorrect or damaged item, we will provide a refund or replacement at no additional cost.

Refunds will be processed once the issue has been confirmed by our team.

Replacement arrangements will be prioritized to ensure prompt resolution.

Return Fees

There are no return fees for wrong deliveries or defective items. In all other cases, returns are not accepted.

How to Initiate a Return

To initiate a return or request a refund or replacement, please follow these steps:

Call us immediately within one hour of receiving your order.

Provide your order details and a clear description of the issue.

If required, send photos of the product showing the defect or incorrect delivery.

Our team will review your request promptly and communicate the next steps.

Additional Information

We are committed to delivering high-quality floral arrangements. If you have concerns about your order, we encourage you to contact us as soon as possible.

Please note that refunds or replacements are provided at our discretion based on the information provided.

Thank you for choosing Bayya Alward for your floral needs. We appreciate your understanding and look forward to serving you with excellence.