Shipping and handling
Delivery is available in all cities of Jordan and as soon as possible to deliver it. https://bayyaalward.com/ allows you to choose the date of delivery of flowers to the chosen location for delivery at a specific time within the delivery hours and on a specific date that you can choose.
Orders will be delivered within the stipulated delivery time and you will be notified if we experience any changes, and if you need your order to be delivered on the same day please contact us and we will see how we can help.
Substitution approach:
If the flowers or container of your choice are not available, our expert florists will create a beautiful bouquet of the freshest flowers available. We will only exchange items of equal or higher value.
Cancellations
While we process your order the moment we receive it during business hours, it is sometimes very difficult to complete cancellation requests. Our network extends all over the country and due to the importance attached to delivering your order in a timely manner and in different time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or an order placed. Cancellations must be made prior to delivery, and in all cases within 24 hours of placing your order. Any cancellation requests after this period cannot be guaranteed and are subject to a 20-100% fee depending on the item and delivery status.
Refund Policy - Customer Satisfaction Guarantee
If for any reason you are not satisfied with the arrangements we have made, simply contact our Customer Service and we will offer multiple solutions, based on your recommendations.
Refunds will only be made through the original payment method
We also have store credits that you can get your money back with, so you can use it on your next order.
Return Policy - Customer Satisfaction Guarantee
Here's how our return policy works. If for any reason you are not completely satisfied with the flower arrangement we design and deliver to you, we will replace that arrangement, with an arrangement of equal or greater value, free of charge. We may ask you to send us a photo of the items received, sometimes unforeseen circumstances happen during package delivery that we are not aware of. Your satisfaction is our primary focus. We prefer that you keep and enjoy your original flower arrangement, along with the new replacement flowers that we will deliver to you.
Privacy and security
We are committed to customer security and privacy and will not use your information for any purpose unrelated to https://bayyaalward.com/
